Refund policy

Returns & Refunds Policy

1. Eligibility for Returns

  • You have the right to cancel your order and return unopened items within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.

  • Items must be unused, sealed, and in their original packaging to qualify for a refund.

  • For health and hygiene reasons, we cannot accept returns of any opened nicotine pouches.

2. How to Request a Return

To start a return, please contact us at pouchesnicotine7@gmail.com with your:

  • Order number

  • Reason for return

  • Proof of purchase

We will provide instructions and the return address.

3. Refunds

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective product).

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, email us at pouchesnicotine7@gmail.com within 7 days of delivery.

5. Non-returnable Items

  • Opened nicotine pouches

  • Sale items or discounted products (unless faulty)

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank or PayPal account.

  2. Contact your payment provider (some take longer to process).

  3. If you’ve done all this and still have not received your refund, please contact us at pouchesnicotine7@gmail.com.